Returns & Exchanges

Tea's Wholehearted Promise

At Tea, we sweat the details so you don't have to. We proudly stand by the quality of our product.

To get started—please visit teacollection.com/help/returns-exchanges using a Desktop or Tablet device.

US POLICIES

RETURNS

How does it work?

Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs).

EXCHANGES

For the best selection, place a new order online with the free shipping code from your return confirmation email. We'll bill your credit card for the new merchandise and refund your original form of payment as soon as we receive your items, minus the cost of a SmartLabel (if chosen).

If you have any other questions regarding your exchange, please contact us at 866.374.8747, Monday through Friday from 6am-6pm PT, or email us anytime at service@teacollection.com.

Gift orders are eligible for store credit only. At this time, we cannot accept returns for items purchased from a retailer other than TeaCollection.com.


CANADA POLICIES

RETURNS AND EXHANGES

At this time, due to systems and customs restrictions, we are unable to process returns or exchanges for Canadian orders.